Refund & Returns Policy

We want you to feel confident and satisfied with your purchase from TOMI Watches. If something isn't right, we're here to help.

Return Eligibility

• Returns accepted within 7 days of delivery.
• Item must be unused, undamaged, and in its original packaging.
• A valid proof of purchase (order number or receipt) is required.

Items Not Eligible for Return

• Used or damaged products
• Customized or special-order items
• Returns requested after 7 days of delivery

Refund Process

Once we receive and inspect your return, we’ll notify you about the refund approval. Approved refunds will be processed to your original payment method within 5–7 business days.

Exchanges

If you receive a defective or incorrect item, we’re happy to offer an exchange. Please notify us within 3 days of receiving your order.

Return Shipping

Customers are responsible for return shipping costs, unless the item received is incorrect or damaged. We recommend using a trackable service for your return.

Need Help?

If you have any questions or need assistance, please contact our support team. We’re here to assist you promptly.